DW BUREAU / chandigarh Ajay Jagga, Advocate said that online facility of filing consumer complaints be considered for residents of Chandigarh. In a letter written to the Governor of Punjab and Administrator UT Chandigarh VP Singh Badnore and Adviser to the Administrator Manoj Parida, Jagga said that the facility of filing online complaints under the Consumer Protection Act, 2019 be considered for the consumers of Chandigarh. And even the hearing system may be considered through Video Conferencing. The Criminal cases, these days are heard on Video Conferencing then why not consumer cases. This will certainly be a big achievement or milestone for Chandigarh Administration. Moreover this will be in tune with the call of the Government of India, to stay at home unless necessary. If the online facility of filing consumer complaints is launched, it will be a big relief to the consumers and it will also ensure reduction in the movement of the public. He further said, once this is done, the consumers need not to visit offices of Consumer Courts or Advocate and moreover complaints can be filed from the homes with 24 x 7 availability. The Payment portal is already there and needs to be connected. Moreover under the new Consumer Protection Act and Rules, 2020 there is no fee for the claims upto 5 lakh, hence for major number of complaints, there won't be any fee at all. (editor@dailyworld.in)